Frequently asked
questions.

Place your order online through the secure shopping cart. If you have any trouble, email info@heartmathsouthafrica.co.za and we’ll help you through it.

Yes. The store uses industry-standard SSL encryption and is fully guaranteed.

Visa, Mastercard, and Electronic Funds Transfer (EFT).

There are a few common reasons — your card may have expired, reached its limit, or there may have been a processing error on our end or your bank’s. Email info@heartmathsouthafrica.co.za with any error message numbers and your order number and we’ll look into it.

For credit card verification, enter the address exactly as it appears on your card statement. No middle name or initial is needed. Enter your card number as a continuous string of digits — no spaces or dashes — and have your security code (on the back of the card) ready.

Email info@heartmathsouthafrica.co.za as soon as possible with your order number.

Orders are processed and shipped within 2 working days of receipt. If your order is urgent, please adjust your shipping method accordingly.

Most countries collect customs clearance and delivery fees from the recipient in addition to any applicable duties and taxes. These fees are authorised by international agreements and are not included in the shipping cost paid at checkout. Duties, taxes, and clearance fees are the responsibility of the recipient.

If we can’t fill your order immediately because an item is out of stock or not yet released, we’ll contact you by email or phone.

Physical and downloadable products can be returned within 60 days for a full refund, less shipping and handling fees. Returned products must be in new condition in their original packaging, including all original parts.

All requests must be made within 60 days of your order date, or within 60 days of licensing a downloadable product. Email info@heartmathsouthafrica.co.za to obtain a Return Authorisation number (RA#) and shipping instructions. Our office hours are 9 AM–5 PM SAST, Monday–Friday.

When returning, include a copy of your invoice, your RA#, and a brief reason for the return. If you no longer have your invoice, include your name, address, phone number, reason for return, and RA#. All returns must have an RA# to be processed.

All requests are subject to approval at the discretion of HeartMath South Africa.

Your refund will appear on your card within 7–10 business days of us receiving the returned product.

Subscriptions and maintenance fees renew automatically. To change your payment method or cancel, go to your account page on the store. Fees are non-refundable.